megahok Platform Account Terms

We at megahok establish these terms to set out the conditions under which you access our platform, open an account, deposit and withdraw funds, and participate in our sportsbook, live-dealer, and slot offerings. Our terms apply to all users in supported jurisdictions and cover account creation, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), dispute resolution, and the rights and responsibilities of both you and megahok.

By creating an account at megahok, you agree to these terms. We enforce them consistently and update them as our platform evolves. This document outlines what we require from you and what you can expect from us—account verification, deposit and withdrawal timelines, bonus policies, and dispute handling procedures.

Our services are available only where local law permits. You are responsible for verifying that access and use of megahok comply with your own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited by law.

Our Account Opening & Verification Policy

When you join megahok, we require a valid email address, a secure password, and personal identification details. You must provide your full legal name, date of birth, phone number, and residential address. We conduct email verification to confirm you control the address you register with.

After initial registration, we enforce Know Your Customer (KYC) verification. You upload a government-issued ID (national identity card, passport, or driver's licence) and proof of residential address dated within the past three months (utility bill, bank statement, or rental contract). Our compliance team reviews these documents and cross-references them against banking records to confirm your identity and prevent duplicate accounts.

We retain the right to reject an application if we identify fraud indicators, sanctions-list matches, or compliance concerns. Rejection reasons are communicated to you via email. If you believe your rejection was in error, you may appeal by contacting our support team with additional documentation.

Our megahok Deposit & Withdrawal Terms

We accept deposits through nine payment channels: six e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four bank virtual-account options (mobile banking, local payment, online payment, e-wallet). E-wallet deposits typically credit your account within seconds. Bank transfers reconcile within hours during banking hours and may take longer during weekends or holidays.

Deposit minimums and maximums vary by payment method and your account tier. We display all limits in your deposit interface before you complete a transaction. We charge no deposit fees; however, your bank or e-wallet provider may apply their own fees, which are their responsibility, not ours.

We do not charge withdrawal fees at megahok. If your bank or e-wallet applies fees for incoming transfers, those are their charges, outside our control. We maintain no maximum withdrawal limits except as required by local regulatory bodies or your specific account tier.

Our Bonus & Promotional Policy

We occasionally offer welcome bonuses or promotional credits to new or existing players. Any bonus we offer is subject to terms we publish separately at the time of the promotion. Typical terms include:

• Bonus credits are valid for a limited time (typically fourteen to thirty days).
• Bonuses may carry playthrough requirements, meaning you must wager the bonus amount a certain number of times before withdrawal.
• Not all games contribute equally to playthrough requirements; some games may be excluded.
• Bonuses are forfeited if not used within the validity period.
• Withdrawal of bonus funds is restricted until playthrough conditions are met.

We reserve the right to withdraw or modify any promotional offer at any time. We enforce bonus terms consistently and reserve the right to forfeit bonuses obtained through fraud or violation of our terms.

Our Prohibited Activity & Account Restrictions

We prohibit the following at megahok:

• Opening duplicate accounts or using another person's identity to create an account.
• Collusion with other players to manipulate odds or exploit our systems.
• Use of automated tools, bots, or scripts to access our platform without permission.
• Money laundering, fraud, or use of the platform for illegal purposes.
• Harassment of our staff or other players.
• Accessing megahok from jurisdictions where such access is prohibited by local law.

We monitor for prohibited activity continuously. If we detect a breach, we may suspend or terminate your account, forfeit any balance in your account, and report suspected illegal activity to relevant authorities.

Our Dispute Resolution Process

If you believe a transaction was processed incorrectly or a game outcome was miscalculated, contact our support team immediately with details of the disputed transaction, date, and amount. We investigate disputes thoroughly, reviewing transaction logs, game-outcome data, and account history.

We aim to respond to dispute inquiries within five business days. If we find an error, we correct it and issue credits as appropriate. If we determine no error occurred, we provide you with detailed information explaining why the transaction or outcome was correct according to our terms and game rules.

Disputes must be raised within thirty days of the transaction date. We do not investigate disputes older than thirty days unless there are exceptional circumstances. If you remain dissatisfied after our investigation, you may escalate to our compliance officer, who conducts an independent review.

Our Data & Privacy Commitment

We at megahok protect your personal data with encrypted storage and limited access. Your KYC documents, payment information, and account details are stored separately and accessible only to authorized staff for verification purposes. We use SSL encryption for all data in transit between your device and our servers.

We do not sell your data to third parties. We share data with payment processors only to the extent necessary to complete transactions. We may disclose data if required by law, such as to comply with a court order or regulatory request.

You can request access to your data or request deletion of your account by contacting our support team. Account deletion results in the permanent closure of your account and forfeiture of any remaining balance unless we are required by law to transfer it.

Our Liability Limitations

We provide megahok "as is" without warranty of uninterrupted service. While we invest in system reliability, temporary outages may occur. We are not liable for losses arising from service interruptions, network failures, or third-party payment-processor delays, provided we act reasonably to restore service.

Our liability is limited to the amount you have deposited at megahok in the twelve months preceding the claim, unless local law prohibits such limitation.

Our Jurisdiction Notice

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta may access megahok in accordance with applicable local law, provided they have verified their identity and meet all our terms.

You are responsible for verifying that your use of megahok complies with your own jurisdiction's regulations. We do not accept liability for unauthorised access from prohibited jurisdictions.

Our Right to Modify These Terms

We reserve the right to update these terms at any time. Material changes will be communicated to you via email at least fourteen days before they take effect. Continued use of megahok after changes become effective constitutes your acceptance of the updated terms. If you do not agree with a change, you may close your account.

We encourage you to review our terms periodically. Disputes will be resolved under the terms in effect at the time of the transaction in question, unless local law requires otherwise.