megahok Account & Payment FAQ

Free bets and free spins at megahok are promotional credits issued to your account under specific terms. Free bets apply to sportsbook markets (Liga 1, Piala Indonesia, Champions League) with set odds minimums and expiry dates. Free spins apply to designated slot games and must be used within the promotion window. When you claim a free bet or free spin offer, the credits appear in a separate "Bonus" wallet within your account. Any winnings from free bets or free spins are added to your bonus wallet and subject to turnover requirements—typically meaning you must wager the amount a set number of times before withdrawing. Free credits cannot be converted directly to cash. Promotions are time-limited and vary by region and account status. Check your account dashboard or email for active offers. If you do not see an expected promotion, contact support—eligibility depends on account age, deposit history, and jurisdiction.

To request data deletion at megahok, send an email to our support address (listed in your account settings) with the subject line "Data Deletion Request." Include your account email and a mobile bankingef statement that you request permanent deletion of your personal data. We will acknowledge your request within five business days. Data deletion is irreversible and results in account closure. You may not reopen an account using the same email after deletion. We retain transaction records and KYC documents for seven years as required by compliance and anti-money-laundering regulations; these are not deleted, but your name and contact information are anonymized. After data deletion, any remaining balance is forfeited and cannot be recovered. If you have an active balance, you must withdraw it before submitting a deletion request. For more details, refer to our Privacy Policy

Our support email address is displayed in your account settings under "Help" or "Contact Us." When you email support at megahok, include your account email, a clear description of your issue, and any relevant details (transaction ID, game name, time of incident). Response times vary depending on inquiry volume, but we aim to reply to all emails within two to three business days. For urgent account issues such as unauthorized access or payment problems, mark your email as "Urgent" and provide a phone number. We maintain email records for compliance purposes. You may also access in-app help through the support section of your account—this channel may have faster response times during peak hours. For jurisdictional questions or data requests, email support is the recommended channel.

No. megahok allows only one account per user. Multiple accounts using the same email, phone number, identity document, or payment method are prohibited and will be closed immediately. If we detect duplicate accounts, all balances are forfeited and no refund is issued. Users who attempt to circumvent this rule may be permanently banned from megahok. If you accidentally created two accounts, contact support immediately to request closure of the duplicate. When you register, you confirm that you are registering for yourself only and not on behalf of another person. Account sharing is also prohibited—your login credentials are for your use only. If you suspect someone else is accessing your account, change your password immediately and contact support. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta must comply with this rule and any local regulations regarding account restrictions.

If a deposit transaction fails, check your payment provider (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank) to see if funds were deducted. If funds were taken but your megahok balance did not update, the transaction is likely pending—wait one to two hours before contacting support. If the transaction was declined, your payment provider may have blocked it due to security, insufficient balance, or daily limits. Check your bank or e-wallet app for notifications or decline messages. Retry the deposit using the same or a different payment method. For withdrawal transactions that do not complete, verify that you submitted the correct destination account details and that your account passes verification checks. Rejected withdrawals return funds to your megahok balance automatically. If a withdrawal is stuck in "processing" for more than three business days, contact support with your transaction ID. Do not submit duplicate withdrawal requests—wait for the first to be reviewed.

At megahok, sportsbook wagers on football (Liga 1, Piala Indonesia, Champions League, Premier League), badminton, and MotoGP are settled based on official match results published by tournament organizers and sports data providers. Settlement occurs within hours of match completion—most results are confirmed the same day. A wager is marked as "Won," "Lost," or "Void" depending on the outcome and the specific market terms. If a match is postponed or abandoned, all wagers on that match are typically voided and stakes returned. If a match is replayed, wagers stand on the original match only unless explicitly stated otherwise. Partial settlements occur for in-play markets (markets that close during a match)—these are settled as events occur within the match. For esports markets (Mobile Legends, Free Fire, PUBG Mobile), settlement follows official tournament results and replay protocols. If you dispute a settlement, contact support with your wager details and the official result source. We review disputes within two business days.

megahok offers live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger. Each table features a live dealer streamed via multi-camera setup from our studio. Tables operate on a schedule displayed in your account; you can join any open table immediately. Bets are placed in real time before the dealer closes betting. Hand results are shown on camera and your account balance updates instantly. All table games use certified random procedures and are independently audited. Side bets and optional wagers are available on most games with adjusted odds. Table limits (minimum and maximum bet amounts) are displayed before you join. Gameplay is recorded and archived for dispute resolution. If you experience technical issues during play (video freeze, connection loss), contact support immediately—if the issue is on our end, we may void recent hands or credit your account. Live casino tables operate year-round with occasional maintenance windows announced in advance.

megahok slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random-number generators that determine each spin outcome. The game outcome is determined the moment you click "Spin," not when reels stop animating—reels are purely visual. Each game has a published payout percentage (RTP) that describes long-term expected returns, and each spin has equal probability within that range. We do not adjust odds based on your deposit size, account age, or betting history. Wins are calculated according to the paytable displayed in the game info. Bonus features (free spins, multipliers, progressive jackpots) are triggered randomly and follow the rules listed in the game. All slot games are independently tested by compliance auditors quarterly. You may view each game's RTP and rules in the "Game Info" section. If you experience a technical error during play (game crash, incorrect payout), contact support with your session ID for review and potential credit.

We at megahok protect your account using SSL encryption for all data in transit and encrypted storage for data at rest. Your password is hashed and salted—we do not store it in plain text. Login sessions time out after a set period of inactivity. You may reset your password at any time via email confirmation. Your KYC documents are stored in secure, access-restricted servers and used only for verification. Payment data is never stored on our servers; it is transmitted directly to payment processors. We scan all accounts for suspicious activity and alert you via email if we detect unusual login patterns or large transactions. You should enable password recovery (via email) in your account settings so you can regain access if your credentials are compromised. Never share your login credentials or OTP (one-time password) with anyone. If you suspect unauthorized access, change your password immediately and contact support. For full details on data handling, refer to our Privacy Policy

We at megahok provide services only where local law permits online wagering. Our Legal Notice explains that users are responsible for verifying that access to megahok complies with their own jurisdiction's law. We do not offer services in jurisdictions where online wagering is prohibited. If you reside in a jurisdiction where our services are not permitted, you may not create an account or use megahok. We may terminate access if we become aware that a user is in a prohibited jurisdiction. By registering, you confirm that access is legal in your location. We do not provide legal advice—consult a qualified attorney in your jurisdiction if you have questions about local regulations. Your use of megahok is subject to our terms of service and applicable law.